Effective Date: November 13th, 2024

At Luana Sleep Consulting ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and other relevant California privacy laws.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with our website or services:

Personal Information

• Contact Information: When you contact us via email, phone, or our website forms, we collect your name, email address, phone number, and any other information you provide to us.
• Service-Related Information: We may collect personal details related to the services you request, such as your sleep patterns, health concerns, and preferences, in order to provide tailored recommendations.
• Payment Information: If you make a payment for services, we may collect payment-related information, but we do not store sensitive payment details, which are processed by third-party payment processors.

Non-Personal Information

• Usage Data: We may collect data on how you use our website and services, such as IP addresses, browser type, device information, and pages visited, to improve our offerings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, personalize, and improve our services.
• To respond to inquiries, requests, or comments.
• To communicate with you regarding appointments, services, promotions, or updates.
• To process payments and manage billing.
• To improve our website and services through data analysis.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except as follows:

• Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf (e.g., payment processors, email marketing platforms, or website hosting services). These providers are contractually obligated to protect your information.
• Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or regulatory inquiry.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

4. Your Rights Under California Privacy Laws (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request to know what personal information we collect, use, or disclose about you.
• Right to Delete: You can request that we delete any personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell personal information, but you have the right to opt-out of the sale of your personal information if we ever engage in such activities in the future.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your rights under the CCPA.

To exercise your rights, please contact us at hello@luanasleepconsulting.com. We will respond to your request in accordance with applicable laws.

5. Security of Your Information

We take reasonable precautions to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of such third-party websites. We encourage you to review their privacy policies before submitting any personal information.

7. Children's Privacy

Our services are not directed to individuals under the age of 16, but to their parents. We do not knowingly collect personal information from children, other than information regarding their sleep habits in the questionnaire. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we update the policy, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the CCPA, please contact us at:

Luana Sleep Consulting
923 West Wilson Street
Costa Mesa, California 92627
Email: hello@luanasleepconsulting.com